Simply follow these steps, which will also be shown on the online banking log on page. Alternatively, you can use biometric authentication to do this if you've enabled it. We would also recommend that you restore your old device to its factory settings after deactivation. Here's how: Will notifications be stored in the app and will I need to delete them? Please allow a minimum of 6 business days to receive your payment after registration approval. We're working hard to continue improving our online and mobile banking services. However, you can delete them and set up new instructions. If you've already paid other merchants in the same category earlier in the day, you can only pay a bill with the remaining daily limit. How does a pending transaction affect my account balance and credit limit? Don't leave your devices unattended after logging on to online or mobile banking. The new contact number provided in your registration will not be updated to the bank record. The HSBC Mobile Check Deposit capture service ("Services") is designed to allow you to make deposits to your checking, savings, or money market savings accounts from the HSBC Mobile Banking App by scanning checks and delivering the images and associated deposit information to HSBC or HSBC's designated processor. No, your Mobile Security Key is tied to your personal device. Your fingerprints won't be stored in the HSBC HK Mobile Banking app or kept in HSBC records. If you need immediate access, consider downloading the HSBC Mobile Banking App and activating a HSBC Digital Security Device for your iPhone or Android smartphone, if you have one. HSBC Amanah: 1 300 80 2626 or +603 8321 5200 Alternatively you can update your mobile number via online banking with a security device. You can block your card for up to 60 days but you can unblock it any time within those 60 days. Don't store your username and password on your devices. when you're wearing a mask or gloves). Why must I set up a Mobile Security Key password? Our website doesn't support your browser so please upgrade. If you saw an account number after the final step, it means your account has been opened successfully. Why can't we log on to both our HSBC accounts? If I register with a different phone number than the one on bank record, will my contact number be updated in the bank record? If it's available, you'll be able to access and manage the HSBC accounts you've got in that country/region. Data security is our top priority. Our banking services are always within your reach through Online Banking, HSBC Mobile Banking app and Phone Banking. You can unblock your card in mobile banking. However, you can request or apply for these via online banking, a branch, an ATM, etc. Of course, you can still print eStatements and eAdvice for your own records or save them on your computer if you'd like. I found a pending transaction on my credit card that I didn't make. icon next to the bill payee account number to find out more. Your PIN, which you’ll use to activate your ATM card, will arrive separately. Can I access my overseas HSBC accounts in the HSBC HK Mobile Banking app? The 'From' and 'To' accounts will be pre-filled based on your selections. What's Touch ID and how do I enable it in the HSBC HK Mobile Banking app? What do I need to do if I've changed the SIM card or mobile number on my Mobile Security Key-activated device? Pending transactions, although will be deducted from your available credit limit, won't affect your account balance, and don't need to be settled until they have been posted. Yes, you can. What happens if I change my Face ID settings? When you enable Fingerprint ID in the HSBC HK Mobile Banking app, any fingerprint stored on your device can be used to log on to mobile banking. Verify yourself using your phone banking PIN. Our HSBC HK Mobile Banking app follows accessibility standards so visually impaired customers can also activate and use the Mobile Security Key. You can log on and authorise transactions in the HSBC HK Mobile Banking app with just your fingerprint. HSBC Premier (HKD savings and current accounts), HSBC One (HKD savings and current accounts), Personal Integrated Account (HKD savings and current accounts), Hong Kong Dollar Statement Savings Account. It's available in online and mobile banking. Please note that this service is intended for distribution in Hong Kong only, and not to persons in jurisdictions where such distribution or use would go against the laws and regulations of those jurisdictions, including the US. Type in your Mobile Security Key password and select 'Generate code'. Please check if you've activated your Mobile Security Key - you'll need it to enable push notifications. How far back can I see my transaction history in the HSBC HK Mobile Banking app? Please note that it may take up to 24 hours for the information to be updated in the system. I previously set up a stock watch list on the HSBC HK Mobile Banking app. That's because such apps interfere with our security measures which are designed to protect your banking information. Complete the payment the way you would with a transfer. We highly recommend that you activate your Mobile Security Key on the device you use regularly. Unfortunately, the HSBC HK Mobile Banking app currently does not cater for customers who want to open additional integrated accounts. You should also enable wiping access remotely. Yes, you can select the amount and pay it by following these steps: What types of transactions can I view in 'Manage Future Payments'? We recommend you check your email account or Personal Internet Banking profile often to read the latest eStatements and eAdvice slips and check for … It offers a more convenient way to access our full range of mobile and online banking services. To review and update your registered mobile phone number, you may logon to HSBC online banking, click "Services" on the Left Hand Menu, select "Update Personal Information" and update the "Mobile" field. It'll be moved to an instalment plan once the merchant has processed your transaction fully. Why? What is the full list of order status shown within the HSBC HK Mobile Banking app? The bill payee account number may be different for each merchant. You should only proceed when the application shows the correct information. Always log off properly when your'e done. What's Fingerprint ID and how do I enable it in the HSBC HK Mobile Banking app? Alternatively, you can call our 24-hour hotline (852) 2996 7288 for further assistance. With our telephone banking service, you can access a full range of automated banking services or speak to a member of our team – all on a single number. If you change the fingerprints stored on your device, change or reset your Mobile Security Key password, you'll need to confirm your fingerprint again when you next log on to the HSBC HK Mobile Banking app. We won't send alerts to customers identified as US citizens or have a US address in our records, even if they've previously registered for this service. If you select the 'secondary password and SMS OTP Option, you will then receive an activation code on your mobile number updated in our records. No, your Mobile Security Key is linked to your personal accounts once activated so only you can access your accounts on your Mobile Security Key-activated device. In the meantime, if you've enabled logging on with dual passwords, you can log on with a different device, use online banking or other ways to bank. You'll get a separate mail with your ATM pin to activate your card. I can only see my pending transactions on the HSBC HK App and Reward+ App, but not online banking. For HSBC Premier, your Total Relationship Balance must be at least HKD1,000,000, or a monthly service fee will be charged. Go to 'Profile' and choose 'Security'. Can I use an overseas mobile number to activate my Mobile Security Key? How is this different from opening an account at a HSBC branch? Can I set up Hong Kong dollar (HKD) standing instructions? What should I do? Next, follow the instructions to complete the activation. Your fingerprints won't be stored in the HSBC HK Mobile Banking app or kept in HSBC records. I made a transaction but it hasn't been reflected as a 'pending' or 'posted' transaction on my credit card account. You are not eligible to register again if: If the payment has been processed and paid to your account, the date of payment and your account number will be shown at the status page. By continuing to browse this site, you give consent for cookies to be used. You'll need your Security Device or Mobile Security Key to do it. The holding of FlexInvest will be located under the Unit Trust section of the investment tab. How do I open an integrated account through the HSBC HK Mobile Banking app? Where can I find the registration on the HSBC HK Mobile Banking app? However, for products other than Stocks, there is no difference in market value. By signing up for it, you'll help to save the environment by using less paper while getting the information more quickly. I didn't receive the SMS verification code while trying to open my account. I share my device with someone else. You can enable transaction authorisation after you've enabled Touch ID in mobile banking or do it later in by going to 'Profile' and selecting 'Security'. Where can I see my stock watch list on the HSBC HK Mobile Banking app? We strive at all times to ensure that your personal data is protected against unauthorised or accidental access, processing or erasure. To disable Face ID, log on to the HSBC HK Mobile Banking app, go to 'Profile' and select 'Security'. Choose 'Pay last statement balance' or 'Pay current minimum payment amount'. Choose 'Log on'. Pending Amendment: pending broker's acceptance of the request for order amendment, no further amendment/cancellation is allowed. Please read the Terms and Conditions carefully so you know what the risks and consequences are, before you enable Face ID. Next, select 'Activate Mobile Security Key' and follow the instructions to complete the activation. Your Security Device will be deactivated once your Mobile Security Key has been activated. Some pending transactions do not have a merchant name. Your selfie and HKID card copy will be transferred to TransUnion Limited where it will be held for 7 days and then deleted. If you're registered for online banking, you can log on using your Secure Key to update your contact details in just a few steps. Where can I check the status of my registration? This protects your personal and financial information. How do I know if my integrated account has been successfully opened? We might need you to provide some supporting documents or answer some follow-up questions. Please do not open another integrated account by other means during this waiting period, as the opened account cannot be canceled. Please note that you can't use the service to open an investment account or apply for a credit card or cheque book, but you can do these things at our branches, or using online banking, or at an ATM. You can view both one-time and recurring: Sorry, you can't amend your future dated payments. Does my newly opened account support multiple currencies? Logging on to your Online Banking and selecting 'Cash Payout Scheme' under 'My Banking'. It should not be used to send us urgent banking instructions or to report urgent matters (e.g. Can I have all correspondence sent to another address instead of my residential address? What transactions can still be made after my credit card is blocked? If you're registered for online banking with us in another country/region, you can log on to your HSBC Mobile Banking app and check if mobile banking is available for that country/region using the country/region selector. You can disable Touch ID in 'Settings' by going to 'Profile' and choosing 'Security' after logging on to the HSBC HK Mobile Banking app. If the number is correct, request another code. We'll also send emails to you along with the push notifications. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data. Separately, enter the 10-digit serial number located on the back of your Security Device on the online banking page. Phone banking is all about simplifying the way you bank. How do I manage my credit cards in mobile banking? Only fingerprints stored on your device can be used to log on. Where can I see my holdings of FlexInvest? * eStatements for other accounts (including investment and securities accounts) are retained for up to 24 months. Download the HSBC UK Mobile Banking app from the app store. The charts within the HSBC HK mobile banking app do not support trend lines and technical indicators. In addition, we'll send a welcome SMS to your registered mobile number, followed by a welcome email to your registered email address within 2 working days (Monday to Friday, except Saturday, Sunday and Public Holiday). We’ll default to the signature specimen of your existing sole account, or joint account if you don’t have a sole account with us. If you need to amend or cancel your registration, please call the government hotline 182020. It's an easy alternative to entering your Mobile Security Key password. You can withdraw money from your account in 2 working days (Monday to Friday, except Saturday, Sunday and Public Holiday). Rejected by bank: missing applicant's name, Rejected by bank: invalid HKID number format, Rejected by bank: invalid account number format, Rejected by bank: account not under this HKID, Rejected by bank: account not sole-name account, Rejected by bank: invalid or missing bank code, Rejected by bank: no HKID document in bank record, Rejected by bank: invalid registration date, Not processed further: duplicate registration, Registration unsuccessful: duplicate registration, Your registration has been rejected by the bank or government. Why aren't contactless credit card transactions reflected as pending transactions? What kinds of account notifications will I receive and can I change my preferences? Only you can access your accounts using that Mobile Security Key-activated device. You may also be using a device or operating system that we don't currently support. Please check the information before trying again. You'll have the option to register using your debit card PIN, credit card PIN or phone banking pin, or your credit card number, date of birth and mobile number. Do I have to use my Mobile Security Key every time I log on to the HSBC HK Mobile Banking app? The maximum amount you can use for a buy order is indicated by the account buying power. As of March 2019, Stock Alerts are sent only by text messages. One is your account ledger balance, the other is your available balance. Next, you'll be able to see an overview of all your local and globally linked accounts in the HSBC HK Mobile Banking app. You can do this in 'Settings' by going to 'Profile' and selecting 'Security' in the HSBC HK Mobile Banking app. Install updates and patches for your device as soon as you can, including any app and operating system upgrades/updates. You won't be able to continue using our app if your device has been modified. Don't worry, sensitive information such as your account number and name are masked in push notifications for your security. IPO / IPO loan is no longer supported via the HSBC HK Mobile Banking app. Customer Services: 1300 308 008 (or +61 2 9005 8220 from overseas) HSBC Premier: 1300 301 168 (or + 61 2 9005 8192 from overseas) Can I exit the HSBC HK Mobile Banking app just by closing it or switching off my device? Can I have a Mobile Security Key on more than 1 device? You can use different filters to search for your respective orders. If your status is shown as 'Processing', it's being reviewed and you can check for an update later. Instructions received via Messages will not be processed. You can check if that's the case in your 'My payees' list when you make a transfer. This means you don't need to delete them. For your privacy and security, we've masked your phone number. First, please make sure you have entered the correct mobile phone number. A Mobile Security Key is a digital version of your physical Security Device that is stored safely in your HSBC HK Mobile Banking app. For enquiries, please call us at (852) 2996 7288. Please log off and uninstall the app, then download the HSBC HK Mobile Banking app again from the official app stores. Please note that the integrated account application does not include an investment account, a credit card or a cheque book. Touch ID is a easy alternative to entering your Mobile Security Key password if you're on an iOS device. I've updated my marketing preferences in other channels. Select 'Register for mobile and online banking'. Why am I seeing these error messages when registering? If you've misplaced your card and blocked it, but you can't find your card and unblock it within those 60 days, it will automatically be reported as lost on the 61st day. Otherwise you can also call our 24hour hotline 2996 7288 to check your registration status. To remove a merchant from this list, please log on to online banking. You can log on to Online Banking or Mobile Banking to check your registration status. That's because some merchants do not provide it. What should I do if I’d like to open an investment account as well? Select your name at the top of your online banking homepage. As soon as you open your account and register for Personal Internet Banking, you can start depositing money. Step 2 - Click on "My banking" tab from the top navigation pane. The possible order statuses include: Where can I subscribe IPO / IPO Loan on the HSBC HK Mobile Banking app? You can see pending transactions on all personal credit card accounts. We recommend that you use a Wi-Fi connection when you download the app. Select Language Enter Bank account number followed by # Select 3 then Enter Debit card followed by # Select 2 then Enter Debit Card ATM PIN. It will replace your Security Device so you don't need to carry additional devices with you to access our full range of online banking services. What's more, you can get statements and advice for your different accounts securely with just this one service. The application will display your updated information after the change(s) has taken effect. Please follow the sell instructions to complete your transaction. tax payments) won't be saved in the system. Fully Cancelled: request of order cancellation is accepted by broker (without partial executions). See our help and support pages for guidance and to find out what you can do through online and mobile banking. Your available balance is the amount of money in your account that's available for withdrawal. Some merchants use this to ensure you have the available credit limit for items such as hotel or car rental deposits. Please visit any of our branches for further assistance. 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