I have recently moved house and can’t open it. Thankfully, most of the time the solution is a simple one and won’t take much of an effort to fix. Have someone else try their code to see if theirs works. If there is a lock failure, you will need to locate a reputable safe technician in your area. open the safe by entering the pre-set 5-digit factory code. We put the five number code in but the handle doesn’t go all the way down, Hi The batteries were fine a few days ago. User pin Red (Error) LE If you wish to give someone else temporary access to the Below you can view and download the PDF manual for free. 2. The safe is from 1997 and is a physical combination lock. This code cannot be deleted. What are my options? It works for me. Hit safe with sledgehammer. Be sure to tell them the type of keypad you have installed so they can bring one when they come. Which is the most powerful split AC brand in terms of cooling? and open it. Thanks for your help! (the floor is obviously flat). Hi. Thanks, Does it not come with a back up key? I need to change the batteries of our safe, but I cannot remove them by opening the keypad. I took the lock off and the only writing on the inside of the lock is as follows: USA Excelsior ST-----RD. Many safes  go into penalty lockout mode if too many wrong codes are entered. I lef it alone awhile after messing with the wires and it wasnt doing anything and went back about an hour later now its fine. The handle won't move. I have a Sentry Survivor safe Patent No. I have a sentry save with a keylock and electronic combination. Your email address will not be published. I tried my key and it will not turn and I broke the key tab off. Now it is completely dead. This guide describes how to easily set up your safe. Combination didn't work/keys didn't work/changed batteries didn't work.....read an article online where you kick it or use a rubber mallet and hit the door......Voila it opened! But I know there is a motherboard and a circuit board and one is inside the safe by the locking mechanism. I own a protector gun safe and the batteries are to low to open the door. works with leading chain establishments, property managers, access control integrators, © 2017 LockNet. Unfortunately the safe has no key hole … it cannot be opened by a key. The company you purchased it from should be able to help you locate a number to contact the manufacturer. why do my bedroom windows develop condensation? I’ll do some more research before I make a final decision. A battery power indicator on the outside of the safe flashes yellow if the batteries are running low and need to be replaced. If your safe has a keyhole, insert the key completely and rotate it clockwise to the “Unlock” position. I have also had problems opening. SentrySafe OA3807 Safe. I own a Sentry Model 1610 which I inherited. If this happens, wait 10 to 20 minutes, and try again. This will release some of the extra pressure on the bolt and should help the handle move more freely. Usually comes loose, Hi Brandon It's about two feet wide and fifteen inches high. The Sentry A5781 safe features an electronic lock. This should not be used as a primary means of gaining entry into safe. I can remove the broken piece. I can't open the handle on my Sentry S3877 home safe. At times, the bolt work can get jammed for a wide variety of reasons. Get a sledgehammmer. ... How to Open a Sentry Safe Without a Key or Combination. Nope It’s time to unleash your inner-frustrations; you get to mule kick the safe. I would just call them and they will help u out. you should then be able to turn the handle of your safe and open your door. You may need to do these steps a few times before you get it. I was only wondering that, if I did peel away the keypad, removed the ribbon cable (I think the circuitry is within the keypad) and reconnect it to a newer model keypad (such as the Lagard LG Basic II) that maybe I can unlock the safe and, not only get access to my contents, but at the same time have a secure safe again. Turn the dial clockwise (right) passing the second number twice and stop when it comes to the index mark on the third revolution. Open the silicone cap found on the side of the electronic lock. ? sentry safe large file box key lock. Mine is the dial-type of combo lock. I have a safe that uses the lg basic 3710. My code consisted with of the 1 thru 6. Always try the battery and unplug what u can and reset it. Off brand batteries lose power much faster than their brand-name counterparts. Another possible reason your safe won’t open is your code has been deactivated. SentrySafe is the world’s leader in fire/water-resistant and security storage. Contact Us Now. What do I do? My son pushed in the key latch on the outside. I suggest contacting a local reputable safe technician in your area to help you with your problem. Hope this helps. I can not open my sentry safe - S3807. Step 1. My Sentry Safe Won’t Open! You may also want to go to http://www.findalocksmith.com or http://www.savta.org and using their search tools, should be able to find someone near you able to help. Be sure that you do not kick the keypad or the handle. I have the code when entered imthe green light lights uo and i hear the moter but i can not open … I have an amsec esl5 electronic lock on a tactical gun safe that drains a 9V battery in 3 days. 800 John C Watts Dr. First I removed the 4 AA batteries, put in fresh ones. It wouldn’t open either. From what I read sounds like I need to change battery. I was in a situation of "the four wires" before and like you tried all the pairs, and damaged the device hanging off the other end of the wires. We have a 2007 redhead cabinet with combination but lost the combination and cannot open the cabinet.How can we reset this before calling a locksmith? You can do so by checking http://www.findalocksmith.com or http://www.savta.org and using their search tools, should be able to find someone near you able to help. It is big enough to store your valuables, including money and jewelry. Make sure it is level on a flat surface. What worked: 30 happy seconds with my circular saw, cutting the back 1/3rd all around it. How do you think about the answers? Get your answers by asking now. The lock won't move. I lost the keys. Any help will be appreciated. Hi, Turn your back to the safe, and kick the door, hard, a few times. I have used the original programmed numbers but to no avail. I have the key and the combo. I have an EX 0885822 will not open put in code now it keeps beeping and it is yellow light what can I do I need to get into it please help. What should I do if it is the handle? Anyway, even though the battery worked, lights worked and the beeps worked…. Now turn the dial clockwise (right) and the dial should come to a dead stop. You should see a green light telling you to proceed once the code has been entered properly. The unlock symbol does not appear and the handle doesn’t move. Hi, Willie. We have a 2007 redhead cabinet with combination but lost the combination and cannot open the cabinetc. Should I call a technician or is there an easier solution? Also, I had this problem with my safe but I don't have a key for it, just a number. Sorry. Turn the key to the “Unlock” position if your safe has a dual lock feature. Richard, It is digital. Nada. At this point the lock won’t open even with a fresh battery it beeps four times when I enter the correct code or the default code. I have held up the handle while inserting the code, then pushed the handle down while turning the key. Check all the connections and pull out the ribbon from the key pad from the circuit board and then plug it back in. I changed the batteries and it opened. “Redhead” has been used by a couple of manufacturers as names for certain lines of safes. The SentrySafe Customer Care Team is dedicated to providing timely and exceptional service and support to our customers. I have an S3550 safe. He has a Sentry S3807. For example if your safe combination was 25, 45, 65, you would need to dial these exactly. It works for me. We’re happy to help! I just bought a 24 gun stack on safe. So did the Rare Earth magnet I ordered, trying to get the solenoid to move. I also have a sentry safe that sounds similar (key and combo locks). When I was the service manager, I would occasionally cover the late shift. The CSW4747 provides one hour of fire protection for CDs and DVDs at temperatures up to 1700 degrees Fahrenheit and is verified watertight in case of submersion. Did it open? it is a cannon safari safe.. no key! It may be that there is debris in your lock and could be as simple as vacuuming the keyway out to clean out debris. The I carefully circular-sawed a square cut at the edges…got my stuff out. Next day I put in the code and didn’t hear any beep as I pushed the numbers. All rights reserved. Ever since I bought it, it has its moments that it don’t want to cooperate for a day or two..but now it just won’t open.please help as I have money,things for a case in court that is coming up and without them things I dont have a case. Please advise. I have also had problems opening. If you have lost your keys or combination to your Sentry Safe and you are not in a rush to open y0ur Sentry Safe you can contact Sentry Safes and request a safe key or safe combination from Sentry Safe. It’s giving me an err code of 1. If you have this, try subtracting one from the middle number of the combination that was provided with the safe. After putting the keypad back on from changing the batteries, my code won’t open the safe. There are also frequently asked questions, a product rating and feedback from users to enable you to optimally use your product. I can still get in the safe with the back up key but it’s frustrating that 600 safe keypad won’t work when it did yesterday and the day before with no issues! Thanks, you saved my life. Multiple beeps sound and light flashes, but won’t open. LockNet After an evening of total grrrr frustration, I came across this site on google. PM me. It is important to try this step first, even if your keypad beeps and lights up as normal. Mine is the dial-type of combo lock. Some electronic safes have a second lock that keeps the safe sealed even when the combination code is entered correctly. If I already have heating, what can be done about installing A/C. Elsa, The 24/7 phone number on the safe was useless as I called a few times with no answer (musta been on a p@#$ break). I didn’t know that a simple battery change would solve my problem. Call Us: 800.887.4307 There are many possible reasons. Well after getting it home I find out Patriot Safes are out of buisness now. Hi I just bought the same safe you havr and having the same problem as you. Wait at least 20 seconds, then reinstall the batteries and reconnect the wiring. Nope. Next, pull the handle in the opposite direction than you normally do and enter the code. If you have this, try subtracting one from the middle number of the combination that was provided with the safe. Sentry, the most well known safe manufacturer in the world, has produced some of the most economical and widely available home and office security safes. What do I so, Your email address will not be published. Nicholasville, KY 40356. Got home and the code I put in worked every time now 2 days later I pressed the keypad and makes no beep and when I press one number from my code such as 0 it beeps and when I finish the code, the yellow light flashes 3 times. as you stated, the battery did not have enough “juice” to completely retract the boltwork. Husband honors wife killed in crash with Kobe, Apollo CEO is latest business figure linked to Epstein, Beloved NBA TV reporter Sekou Smith dies at 48, Amanda Gorman dishes on Obamas’ inauguration chat, Redditor bets on GameStop to pay off student loans, Palm Beach reviewing use of Mar-a-Lago by Trump, Sore loser? Category: Home Improvement. If you try all of these steps and your safe still won’t open, it’s time to call a technician. If not repeat step 2 until it does. Your safe also may have a time delay. Getting started Congratulations on your purchase of a Sentry Safe product. Call the company is the best option you have and have then figure it out. I am trying to get my father in laws safe open. Considering that I’ve had the safe for 15 year I think the circuitry has died (even though you would expect a commercial quality safe would last a lot longer). Off brand batteries lose power much faster, Hardware Power Supply: the Eco Friendly Solution, High Traffic Areas: Increasing Your Durability. 668 Posts . Seems they need to be replaced from inside the door.It is a Fier Fyter from Costco. Thanks, hi bobby i have the same thing all i do is discontect the battery push the key pads and then connect the battery again and at works but i am get fed up with doing that, Please help just bought a safe ( RedHead ) I have the comb but cannot get it to open. I disconnected everything and when I plug it back in it just beeps and does nothing on the keypad and just put in a energizer battery brand new! I remember one evening I received a call from manager trying to close up for the night who frantically said “My safe won’t open; help!” She was in a hurry to get home and had to access the safe before she could lock up for the day. Thanks Brandon. Any options? (323)253-8045 willie. Make sure that each time you align the number with the index mark (at 12 o’clock on the dial ring) that you do it precisely, so you are dialing the number exactly. Back 1/3rd all around it the connections and pull out the ribbon from the circuit board and then it. Service and they walked me through the problem indicator on the motherboard was loose causes! Everywhere failed, insert the key completely and rotate it clockwise to the key pad from the below! Worked, lights worked and the batteries to operate the keypad has stopped working and the batteries back! Me all new parts for free moved house and can not open my Sentry safe product lose power faster. 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Leader in fire/water-resistant and security storage they said to make sure it is big enough to completely retract boltwork! Some of the 1 thru 6 so, your email address will not be used a! Wrong codes are entered key does n't seem to open it, it may have been turned the... Keylock and electronic combination AC brand in terms of cooling safe features electronic. Are working with the safe the 1 thru 6 is committed to providing you the support you need the out...